We know buying online can be stressful so we offer the following service to make your user experience a breeze:
- UP TO THE MINUTE PACKAGE TRACKING WITH ROUTE (AS AN ADD-ON AT CHECKOUT)
- INSURANCE ON ALL PACKAGES
- REPLACEMENT OF LOST AND STOLEN PACKAGES WHEN REPORTED
Learn more about route and our other shipping options here.
We accept returns for store credit (via a paypal gift card that can be used at our store) for the following:
- Items that arrive damaged upon delivery
- Items with fit or any other sizing issue
- Items returned to us within 5 to 10 business days of purchase before we can process your return.
- A return slip will be provided to you once you begin your return process via email.
THE FOLLOWING ITEMS ARE AVAILABLE FOR RETURNS w/i 10 days of purchase:
- All jewelry items except earrings
We do not accept the following for returns due to sanitation:
- Mouth jewelry
- Items beyond the 10 days return policy
PLEASE ALLOW 3 DAYS FOR US TO PROCESS YOUR RETURNS AFTER WE RECEIVE YOUR ITEM. IF YOU HAVE ANY QUESTIONS ABOUT YOUR RETURN, PLEASE CONTACT US AT INFO@SHOPDIRTYCELEB.COM.
We accept exchanges for a similar priced item or larger size when we begin clothing sales:
- Items worn (inspected upon delivery)
- Special items – gifts for special occasions and holidays may be exchanged up to 30 days after purchases
returns with viabill
Viabill allows our US based customers to break up payments for large orders. To change, cancel, return, or inquire about your order status, contact us as soon as possible. When we make the requested change we will contact ViaBill so they can make any necessary adjustments to your balance within 5-10 days.
Viabill does not charge fees or interest. For further information, please click here.